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Registration Help Center

Class Permission Request Form

The mission of the Registration Help Center is to empower students to register themselves for appropriate courses in a timely manner with support as needed.Our goal is to provide students with information during registration, thus students have the opportunity to clear issues that have been identified as possible barriers to enroll in classes. The Job of the Help Center Staff is to:

  • Help students identify holds that may not allow them to successfully register, such as Test Scores, Immunization, etc.
  • Connect students to campus offices and resources
  • Provide up-to-date information on policies and procedures as related to the current term registration
  • Serve as a college-wide resource for registration related information
  • Process overloads for qualified students
  • Process repeats for eligible students

Serving you better
In order for us to serve you better, please have the following information available prior to your call: 
2) First and Last Name
3) The class in which you wish to enroll including the 5 digit class numberIf you are emailing us, please use your KBCC email address with the above information and a brief description of your request.


How do I register for an online course?
To register for an online course, you need to call the Registration Help Center at 718-368-6551.

In order to register for an online course, the following are required:

  • Knowledge of how to use Blackboard
  • Have regular access to a computer and have reliable standard internet access
  • Have a word processing application such as Microsoft Word
  • Knowledge of how to download and upload a document

I am receiving a prerequisite error message when attempting to enroll in a course, 
and I have met the prerequisite, what do I need to do?
When you receive a prerequisite error, you should fill out the Registration Help Center Intake form and provide us with the class that you are attempting to register for. We will respond to your request via email.

If a class is closed, there are no seats available, is there any way I can get in the class?
If a class is full, you should monitor that class to see if any seats become available, if seats become available,
register as usual.

I am looking to speak with another Dept/Office, where do I look up this information?
Go to, on the top right hand menu, click on “Directory: Dept”, or you can search 
the department in the search box.

I have a class in my shopping cart, does that mean I am enrolled in the course?
No, you would need to enroll in the course, having a course in your cart does not mean you are enrolled
in the class.

I cannot get on CUNYfirst. 
You would need a CUNYfirst account. If you have a CUNYfirst account, and you are still unable to login 
please call the CUNYfirst Helpdesk at 718-368-6888 for assistance.

I do not know how to use CUNYfirst to register.
Go to CUNYfirst portal: Login here
Click on "How to Use CUNYfirst" in the left hand menu.
Click on "Getting Started in CUNYfirst". 

Registration has begun but I cannot register.
While registration has begun, each student has a different enrollment appointment date to register. 
To check your enrollment appointment date, login to your CUNYfirst account, go to Student Center.

Under Enrollment Dates (right hand menu), click on details.
You may have a "Hold" that prevents you from registering. You will need to contact the department 
who issued the hold and get the hold taken off to register for classes.

What does the error message, "Prerequisites have not been met" mean?
There are courses a student must pass before an advance course may be taken. If you have 
met the prerequisites, call Registration Help Center at 718-368-6551.
Why can't I register for some classes in the second session?
There are various reasons for this. Call the Registration Help Center at 718-368-6551.
How do I get a transcript or re-admit into the college?
Please visit the registrar's office at A-101 or  Registrar website 
Can I register for two classes if they only overlap by five minutes?
No. This is a time-conflict. You will need to pick another section for the class.
How do I delete (drop)/withdraw a class?
Check the academic calendar for class deletion and withdrawal period. 

On CUNYfirst, go to Student Center-> Enroll 
Select the term > Click Continue. Select the course you want to delete (drop) or withdraw.
I have attended KBCC but I did not attend the college or withdrew all my classes
last semester, can I still register for classes?
You may need to be readmitted to the college.
Contact the registrar's office at 718-368-5136 
or visit Registrar website.
Am I registered after a permission has been granted?
No, you would need to enroll the class on CUNYfirst.
Will the "shopping cart" automatically register me?
The shopping cart is for your convenience but it does not automatically register you.
I want to repeat a course.
Based on the college catalog, you can repeat a course if you received a grade of C- or lower.
Please refer to the college catalog for more information.
What is the maximum amount of credits I can take in a session?
You can take up to 18 credits in the Fall / Spring semester and up to 8 credits in the 
Summer/ Winter semester.
Can you help me a pick a class?
We are not academic advisors. Thus, we are unable to advise you on what class you will need to take. Contact your Academic Advisor.